Frequently Asked Questions
Aurora is here to support you on your journey with medical cannabis and answer the questions you may have along the way. If you don’t find what you’re looking for in our FAQs, please contact us so we can ensure you get the assistance you need.
Patient Accounts and Programs
Becoming an Aurora patient is easy!
Our clinic partner, Canadian Cannabis Clinics, offers free online appointments where you can speak with a qualified healthcare practitioner and receive a cannabis prescription. They will register you with Aurora Medical and from there, you can order your medication directly here on the website. They will also liaise and provide feedback to your primary healthcare practitioner if desired, to ensure the circle of care is complete. Book an appointment with Canadian Cannabis Clinics here.
Alternatively, if you wish to go to your healthcare practitioner directly:
· Register with Aurora Medical by creating an online account
· Download the medical document and have your healthcare practitioner fax or mail the completed signed medical document.
Contact our Client Care Team to get more information about cannabis-educated practitioners in your area, or visit Canadian Cannabis Clinics to arrange a free online consultation with a qualified healthcare practitioner from the comfort of your home.
Veteran Affairs Canada provides reimbursement support via Blue Cross to veterans across Canada on a variety of cannabis products and formats. We have also made the decision as a licensed producer to cover the excise duty taxes on cannabis for our medical patients. We are proud to support our Canadian veterans and have a team dedicated to ensuring you will get the assistance you need while exploring your medical cannabis options. To learn more, visit our page on Aurora’s veteran support.
Please get in touch with our Client Care Team via phone at 1-877-9AURORA (1-877-928-7672) or send us an email at email@example.com to change the address associated with your registered account.
Yes, we want everyone who could benefit from our medical cannabis to have reasonable access to it. For this reason, Aurora offers a Compassionate Pricing Program that helps lower-income households and patients on provincial or federal disability assistance programs gain affordable access to our medical cannabis. Eligible clients will receive a 30% discount on cannabis products.
We also offer discount programs for first responders, active military and seniors who do not qualify for the compassionate pricing or veterans programs. Learn how to apply here.
Orders and Shipping
Each patient’s product offering viewable on the site may differ as your product THC limits are set based on the medical documentation provided by your doctor or nurse practitioner. If interested in other products, please speak with your healthcare provider.
Yes, we provide free shipping on orders over $99 (pre-tax) for patients who select Canada Post Standard Shipping. Patients selecting Purolator Express or Canada Post Express will be charged a $20 flat fee on all orders. Orders under $99 will be subject to a fee.
Same-day delivery options are available at the checkout screen to eligible clients and qualifying postal codes in GTA, for a fee.
Please note: If your Same-day order is not placed by 12:00 PM ET, your order will be delivered the next business day. Same-day deliveries will occur between 5:00 PM and 9:00 PM ET.
All purchases are final sale. Aurora does not accept returns on cannabis products. If you have concerns about the order you have received, please contact our Client Care team 1-877-928-7672.
According to the Cannabis Act, we can ship to your primary residence, or a mailing address associated with that address (such as a P.O. box) within Canada. Aurora ships Canada-wide using Canada Post and Purolator.
If you reside in NWT, YK, or NVT, or wish to ship to a P.O. box, you must select Canada Post as your shipping option. If you reside in the GTA, you may qualify for our same-day delivery through E24. These options will appear while you’re filling out the shipping options menu.
Yes, parcels shipped with Canada Post and Purolator require a signature. If no one is home to receive the parcel, a notice will be left that indicates the location of our local Purolator or Canada Post depot. The package will be held for 5-7 days before being returned to Aurora.
Packages shipped with our Same-day courier service do not require a signature. Drivers may door drop packages to a house or townhouse or to a manned concierge or security desk. Exemptions from this include unattended condo / apartment lobby, any commercial location or a location that the driver deems to be unsafe (including directly exposed to inclement weather or high traffic). An unsuccessful delivery attempt will result in a second attempt the following day.
When you place your order, you will receive an order confirmation and then typical order processing time is 1-3 business days. Once your order is picked and packed and ready to ship you will then receive a shipping notification email which will include a link to track the status of your package. If you are unable to track your package you can contact our Client Care team for support at: firstname.lastname@example.org / 1-844-928-7672
Depending on the service level selected at checkout transit times are the following:
Purolator Express Shipping 1-2 business days
Canada Post Express Shipping 1-2 business days
Canada Post Standard Shipping 3 to 7 business days
That all depends on your prescription. Patients are able to order a maximum of 30 times their daily prescribed amount in one order (i.e. 2g/day x 30 days = 60g) but cannot exceed the federal maximum of 150 grams of medical cannabis in a single order.
Health and Safety
If you are new to cannabis in general, new to a specific product or if it has been a while since you last consumed, it is a good idea to go slow and start low. Over-consumption of THC can increase your risk of experiencing adverse effects and/or cause greater impairment. Oils and edibles tend to react differently than smoking or vaporizing cannabis, meaning you may be more likely to overdo it or “green out”. If that ever happens, either to yourself or to someone you are with, we have prepared 8 tips to help get you through it that you can read here.
Keep in mind, everyone responds to cannabis differently regardless of the method of consumption. This content is not intended as professional or healthcare advice, or as a substitute for professional healthcare advice. The tips shared here are intended solely as an educational aid. Read our article to find out what is right for you.
We recommend speaking with your healthcare practitioner to determine your recommended dosage and the best method of consumption for you. Cannabis affects everyone differently so common guidance is to go slow and start low. While effects can be felt within minutes of smoking or vaporizing, ingesting cannabis takes longer for the onset of effects (up to 2 hours) and those effects have a longer duration (up to 12 hours).
We aim to design our facilities inline with EU GMP quality standards, which go above and beyond Health Canada's requirements. All of our products are lab tested to ensure we’re bringing our patients the best quality products possible. Our lab reports are temporarily unavailable on this site while we make enhancements to our systems but rest assured, we continue to follow our rigorous quality assurance and lab testing practices and hope to make these available on the website again in the near future. If you are interested in receiving more information on the testing processes for products you have purchased please contact our Client Care Team at 1-877-928-7672 or by emailing email@example.com and we would be happy to assist.
Combining cannabis and alcohol is not recommended. Health Canada has provided guidance to avoid combining cannabis with alcohol as it can cause more severe levels of impairment and adverse effects. Read more here.
Cannabis impaired driving is a criminal offence. When you consume cannabis and get behind the wheel, you put yourself and others in danger. Learn more from Health Canada here: https://www.canada.ca/content/dam/hc-sc/documents/services/drugs-medication/cannabis/laws-regulations/regulations-support-cannabis-act/consumer-information/Cannabis_Consumer_Information_Sheet-Edibles-EN.pdf
Medical cannabis should be stored in a locked, child-safe container in a dark, cool location. Keep your cannabis out of reach of children, youth and pets.
You can travel with cannabis for medical purposes within Canada though specific regulations do apply. However, it is still illegal to travel with cannabis across the Canadian border, when entering or exiting the country. Learn more about the guidelines to follow here: https://www.canada.ca/en/services/health/campaigns/cannabis/border.html
Cannabis sativa is a member of the plant family Cannabaceae. The species name “sativa” is derived from a Latin word meaning “cultivated”. Although the scientific classification of cannabis is still debated, three types are often described: sativa, indica and hybrid.
Sativa-type plants are often described as taller with narrower leaflets, while indica-type plants are shorter with wider leaflets. Hybrid-type plants are the result of crossing sativa and indica plants.
Some consumers report that indica-dominant plants have a more sedating and relaxing effect while sativa-dominant plants have a more energizing one, however these effects have not been scientifically proven.
Cannabis plants contain a number of different types of compounds such as: phytocannabinoids, terpenes and flavonoids.
You can learn more about these in our blog here.
Phytocannabinoids are part of a class of chemical compounds called cannabinoids. There are two other types of cannabinoids, called the endocannabinoids (produced by our bodies) and synthetic cannabinoids (made by people in the lab to mimic phytocannabinoids). Phytocannabinoids are found in cannabis and interact with the human body to cause the effects experienced when cannabis is consumed. Scientists have identified at least 110 forms of phytocannabinoids. THC and CBD are the most widely known and researched phytocannabinoids known today.
Arguably the most well-known of the phytocannabinoids, THC (delta 9 tetrahydrocannabinol) is the predominant intoxicating molecule in cannabis and gives rise to the euphoria associated with being “high”. THC has therapeutic potential as an analgesic, anti-inflammatory and anti-emetic.1
Intoxication: a condition that follows the administration of a psychoactive substance and results in disturbances in the level of consciousness, cognition, perception, judgement, affect, or behaviour, or other psychophysiological functions and responses2
You can learn more about the therapeutic benefits of cannabis here.
Reference: Baron, E.P. (2018). Medicinal Properties of Cannabinoids, Terpenes, and Flavonoids in Cannabis and Benefits in Migraine, Headache, and Pain : An Update on Current Evidence and Cannabis Science. Headache: The Journal of Head and Face Pain, 58,1139-1186. https://headachejournal.onlinelibrary.wiley.com/doi/full/10.1111/head.13345 WHO. WHO | Acute intoxication. WHO.
CBD (cannabidiol) is the second most familiar phytocannabinoid and has rapidly come to prominence in medical applications due to its unique therapeutic profile and effects. CBD is non-intoxicating at therapeutically relevant doses and may reduce pain, anxiety and inflammation1. It has also been found to be a potent anti-epileptic1,2 You can learn more about the therapeutic benefits here.
1. Baron, E.P. (2018). Medicinal Properties of Cannabinoids, Terpenes, and Flavonoids in Cannabis and Benefits in Migraine, Headache, and Pain : An Update on Current Evidence and Cannabis Science. Headache: The Journal of Head and Face Pain, 58,1139-1186. Link to reference.
2. Szaflarski, J. P., Bebin, E. M., Comi, A. M., Patel, A. D., Joshi, C., Checketts, D., … Weschler, R. (2018). Long-term safety and treatment effects of cannabidiol in children and adults with treatment-resistant epilepsies: Expanded access program results. Epilepsia, 59, 1540-1548. https://doi.org/10.1111/epi.14477
Terpenes are responsible for the aroma and flavours of cannabis. Terpenes are compounds found in a variety of fruits, plants and flowers that contribute to their flavour, scent and colour. To learn more about prevalent terpenes and how they may impact your cannabis experience visit our blog.
Colas are the prized flowers that grow at the top of cannabis plants. These large cone-shaped flowers make up many of the cannabis products sold on the market today.
The part of the cannabis plant that contains the highest concentration of trichome heads. Both male and female cannabis plants produce flowers but only female flowers contain appreciable amounts of cannabinoids. Female flowers are the most valuable portion of all cannabis crops.
A trichome is a small hair-like outgrowth from the epidermis of the cannabis plant; this glandular resinous structure is found in highest concentrations in the flowers and contains the highest concentrations of cannabinoids and terpenes in the plant.
Learn more about cannabis on our blog.